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All transactions cannot be cancelled after an online payment has been completed.

We can’t accept returns on coffee due to its perishable nature. However, we really
want you to be happy with your purchase. If you have any issues with your coffee, or
if there are errors in your order, please contact us at 087 727 2980 within 14 days of
receiving your order. We’re happy to help you find something you’ll love or issue a

We’ll gladly accept returns or exchanges on defective or unused items. If your gear
is faulty, we certainly want to make it right. On the other side of the coin, we can’t
accept returns on used gear that is in working order. Please be sure all gear
(non-coffee) items are returned or exchanged within 14 days of the purchase date.
Items purchased online can only be returned through the mail. We are not able to
accept returns at our cafe locations. We do not offer exchanges for coffee gear,
however refunds can be applied to future orders.

All refunds will be returned to the customer’s method of payment used to
purchase the item online.

Email your order number, name, reason for return, and the item and quantity you
wish to return to ponganes@gmail.com, or give us a call us at 087 727 2980. We will
contact you with information on how your return will be processed. Unfortunately, we
cannot refund the price of shipping.


Your order will be shipped once we receive your payment.
Shipping processesvarying depend on product types as follows.
• Brewing kits will be shipped within 4 working days after payment received.
• Roasted beans will be ship within 10 working days after payment received.
There are several shipping methods that our company provided for maximum
satisfaction of customer, for example, Thailand Postal Service (Thai Post), Nim
Express, and other efficient postal services.